Synergy Tech Support

Synergy Nitro Helicopters => Synergy N7 => Topic started by: ktmdiesel on May 25, 2017, 01:40:58 PM

Title: Faulty factory parts
Post by: ktmdiesel on May 25, 2017, 01:40:58 PM

Hey guys, I just received my N7 kit this week and found that the RPM sensor bracket has been broken from factory. Is there any kind of warranty on parts like these? Thanks! - Luke

Title: Re: Faulty factory parts
Post by: Josh Easter on May 25, 2017, 02:15:35 PM

Matt has the best costumer service in the business. Send him a email!

Title: Re: Faulty factory parts
Post by: ktmdiesel on May 25, 2017, 02:18:13 PM

Good to hear!, where would i find his email?? thanks!

Title: Re: Faulty factory parts
Post by: Rodney Kirstine on May 25, 2017, 02:34:56 PM

Quote from: ktmdiesel on May 25, 2017, 02:18:13 PM

Good to hear!, where would i find his email?? thanks!

You can email him at matt@mattbotos.com.  Please keep in mind that he is hosting a fun fly at his place this weekend so you may not get a response right away.  Matt definitely stands behind his models though, and he'll take care of you.  After I get home, I'll check my spares because I may have one of those I can send you.  I'm not positive, though.

Rodney

Title: Re: Faulty factory parts
Post by: ktmdiesel on May 26, 2017, 07:24:18 AM

Thanks for the help Rodney. Very much appreciated

Title: Re: Faulty factory parts
Post by: Rodney Kirstine on May 26, 2017, 08:38:42 AM

You're welcome.  I looked through my stuff last night and I couldn't find the one that I thought I had.  Sorry about that.

Title: Re: Faulty factory parts
Post by: Gabriel Sandoval on May 26, 2017, 05:12:55 PM

I have a spare if you need one. Won't be able to ship till Tues. PM me if you need it...