Synergy Tech Support

General => Main Helicopter Discussion => Topic started by: Wolf51 on May 02, 2019, 03:56:13 AM

Title: Parts support contact
Post by: Wolf51 on May 02, 2019, 03:56:13 AM

Hey guys,

I've just received a canopy for my 766, purchased from a US Synergy retailer.  Unfortunately the canopy is damaged, though all packaging was intact. The retailers policy is that the manufacturer is responsible for any defective merchandise claims.

The contact link on Matts site brings me to this forum. Can anyone tell me who I can contact to discuss this?

Thanks
Wolf

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Title: Re: Parts support contact
Post by: Grimmy on May 02, 2019, 06:51:07 AM

On mattbotos.com, under contact.....can try emailing Matt at the following address:  info at synergyrchelicopters.com. 

Title: Re: Parts support contact
Post by: Wolf51 on May 02, 2019, 07:12:26 AM

Thanks grimmy I'll give that a try

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Title: Re: Parts support contact
Post by: Wolf51 on May 02, 2019, 07:55:09 AM

Tried emailing info@synergyhelicopters.com but the address was not found.

Is anyone able to help with an email address where I can contact matt and about this, please.


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Title: Re: Parts support contact
Post by: Grimmy on May 02, 2019, 03:32:42 PM

I sent you a PM, Wolf51.

Title: Re: Parts support contact
Post by: Wolf51 on May 09, 2019, 05:53:57 AM

I received a quick response and great support from Matt regarding the damaged canopy.
The damage most likely happened in transit and was resolved with the retailer.

Thanks again for your support Matt

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