Matt, I couldn't agree more. Synergy helicopters offer us maximum flexibility. I can configure my helicopter for my flying style as you can configure it for yours. This is a quality I and many others appreciate. I hope Synergy never adopts the "herd mentality" of other manufactures with plastic parts and no skill or understanding of the hobby required. As far as quality goes I have seen none better. Synergy parts are beautifully machined and fit together as designed. This however does not mean that no modeling or building skills are required. Further, having the appropriate tools and understanding how and when to use them is also a requirement.
While I can understand your point that " Synergy kits are geared toward hobbyists who have a few years of experience under their belt (especially the N5C)," there are plenty of first time helicopter builders in the process of building your latest creation the E5. I would bet that 99.9% of them not only really enjoyed the build but, are overjoyed with the quality and fitment of the parts (maybe I should start another poll ... LOL). Those new to building have a ton of questions and concerns but, this is where the Synergy family shines. There are plenty of helpful and knowledgeable folks right here to assist. All that is required is a positive attitude, a little patients and willingness to accept help. This thread was started by someone seeking help but, went about asking the wrong way, with the wrong attitude. We have all started something in life at skill level zero. I see no reason that anyone desiring to fly the best can't start with the best. As you pointed out, diving into some part of a build that you don't understand is usually a bad idea, followed immediately by an even uglier outcome. Matt, I know your the boss but, IMHO your product is even better than you think it is, anyone intelligent enough to ask questions, accept help and that has the desire to understand this hobby can successfully build a Synergy and join the ranks of those who fly your brand because, we understand the difference! Respectfully, Rich