I answered this on HF too, but welcome to the Synergy forums, lots of great information and helpful people here!
What servo arms/wheels are you using on the swash servos? Sounds to me like you have too much throw. Try moving the balls closer to the servo centers.
AS for the uneven range, when you are on the collective pitch setup tab, the instructions on the left actually tell you to adjust your pitch servo travel in the TX to get equal positive and negative ranges. This will mess with your TX setup, but that is ok. The TX setup is only to teach the system your maxes and your centers. What I do is adjust servo ball distances until I get the positive throw I am looking for, and then move the stick to negative and adjust the low travel range until it matches the high.