I still think it's pretty amazing the quality of work and the level of customizing they'll do for the price. I've been really happy with every canopy I've ever gotten from them.
At least the communication is all via email. At work, when I talk to our people in Singapore, I'm usually totally lost. I've been working with Viet Namese, Laotians, Taiwanese, and Chinese people for the last 25 years and I'm pretty good with their accents but the Singaporeans have a really different accent and I usually end up just asking them to email me their questions. I'm sure they can't understand me half the time either, lol.