Well, I have disassembled the head, Everything was as per the manual.
One of the damper was very soft. I was able to completely squeeze very easely with my two fingers. But the other one was "unsqueezable". So, I took two new dampers I had from a brand new N5 head and also the inner plastic sleeve from this head. It feets perfectly and there's no more trouble.
We'll see tomorrow morning...