It takes multiple emails to them. I sent about 8 emails all with a reply that they know of no issues... Telling me to send the motor into them and they would test it. I tried one last time after Rodney posted he got one and they stated they were currently out of stock, but they found one in the warehouse and would ship it to me... I think you have to get the "right" person on the other end to get a new part. Also, calling might get better results.