Hello Darren this is a terrible thing that happened during transit!
I hope this bad experience with regards doesn't cloud your thoughts about Synergy helicopters as a brand. Although I would probably be very upset myself.
I can tell you I have flown several (at least 4) other models and although the kit wasn't damaged during transit I did experience a bunch of downfalls as far as mechanical failures. In fact I was thinking about giving up on the entire hobby! I thought ok one more try, I found my E7 used from espirit models. It was the demo bird and you could tell it had been around the block several times. Once I put the motor and blades on it I successfully flew it 170 flight cycles without fault, then I used plastic tail blades which broke off in flight causing a crash. After repairing it (+/-$250) I now have flown an additional 100 flights without any mechanical problems period! This is unheard of to me and every time I go out now when I am packing up I thank Matt god for the awesome product.
Again sorry for your frustration I hope everything works out for you real soon.
Jon M
Abq NM
